FAQ & Authenticity
FAQ & Authenticity
Q1:Are the products sold on your store new and authentic?
All products sold on our store are new and authentic. Before arriving in your hands, they are checked by our experts who make sure of their authenticity. All products come directly from our network of retail partners, both private and professional, in Europe. They have never been worn and are delivered to you in their original box with all accessories.
Q2:How do you get limited and out-of-stock products in shops and on traditional sites?
We explain everything: these products come out in limited quantities and are out of stock in shops and on traditional websites in a very short time.
Our mission: to give you access to these products, perfectly new and authentic, in complete safety. To do this, we work in partnership with a network of retail partners, individuals and professionals in Europe to get you these products, even after their release.
Q3:How do you authenticate products?
When the products arrive at our premises, they pass through the hands of our experts who ensure their authenticity. Thus, each product is thoroughly examined: labels, seams, accessories, packaging, smell. Each element is screened to guarantee the authenticity of the product you receive.
Q4:How can I be sure that my product is authentic?
Our team makes every effort to check and authenticate each product before sending it. After successfully passing our control and authentication process, your product is returned in its original packaging and we slip in an authenticity card signed by the team member who performed the verification, as a guarantee.
Q5:Are they new or worn? Are there any wear marks?
All the products we ship are brand new. We inspect each item before shipping, not only to ensure authenticity, but also to guarantee that they are brand new and unworn and untried.
They are accompanied by the original box and the original packaging (additional laces, other accessories...).
Q6:Is it possible to authenticate a product that was not purchased on your site?
Q7:Are the products for men or women?
The products sold on our store are mostly unisex.
In general, we advise you to always refer to European size, which does not change from one model to another. You have at your disposal a size guide on all our products which allows you to avoid any confusion.
If you have any questions, do not hesitate to contact our team on the chat by clicking at the bottom right of each page.
Q8:How do the Yeezy fit?
Unlike other models, the Yeezy Boost 350 V2, Yeezy Boost 700 and 700 V2 cut slightly small. So remember to take half a size larger than your usual size.
The Yeezy Boos700 V3, the Yeezy 380 and the Yeezy Slide fit much smaller. We advise you to take at least one size larger than your usual size.
The Yeezy 500 cuts normally you can take your usual size.
Example: for a Yeezy Boost 350 V2, Yeezy Boost 700 or 700 V2, take a 44 2/3 if you are a 44 in general. If you are a size 43 we advise you to take a size 44.
Q9:How do you cut Air Jordan?
The Air Jordan's are trimming normally. We recommend you take your usual size.
Q10:How do Air Force One's cut?
Generally speaking, the Nike Air Force 1s are big. We recommend that you take half a size smaller than your usual size.
Example: for an Air Force 1, take 42.5 if you're doing 43.
Prices and discounts
Q11:How do you determine the price of products?
The products we offer are available in more or less limited quantities. They are therefore out of stock in shops and on traditional websites in a short period of time.
Our mission is to give you access to these products, new and authentic, in complete security. We work in partnership with a network of partner resellers in Europe to obtain and offer you the majority of limited products, even the most recent ones.
The price of a product depends on the model, its size and its current market value. The market value of a product depends on the quantity produced and the demand. For each model and size, we receive sales proposals from our reseller network that allow us to set the price of a product. Our mission is to put these dealers in competition with each other in order to offer the fairest possible prices. Since the prices charged by our resellers can fluctuate according to the supply and demand for a product, our prices can also vary in one direction or the other.
The price indicated on the product page of the site is its final price. There are no additional costs to add at the time of payment: from authentication to delivery, there are no hidden costs.
Shipping and delivery
Q12:How is the delivery going?
We deliver in the United States and everywhere in the world (except Morocco, Algeria, Tunisia, St Pierre & Miquelon and Russia) via USPS/UPS/FedEx or DHL Express. Packages are delivered to your home against signature. Our order processing times are 7 to 10 working days on average (excluding weekends and public holidays).
Each product ordered on our store is individually sourced from our network of partner retailers according to the orders placed.
Your order contains several products, so :
If your delivery address is within the European Union (excluding French overseas departments and territories) Your products will be sent to you individually according to the date they are received in our premises so that you can receive them as quickly as possible.
If your delivery address is outside the European Union (excluding DOM-TOM) Your products will be sent to you together in a single parcel so that you do not have to pay any customs duties several times.
After ordering on our site, an e-mail containing your PO number is sent to you. If the product you have ordered is not in stock in United States, we will search for it in our dealer network European partners. Once the product is found, it is forwarded to our premises, received and then authenticated and controlled by our team. After passing our authentication process, it is returned to its original packaging, packed in our packaging and then shipped. You will then receive an e-mail with a tracking number (tracking) which will allow you to follow its delivery.
After receipt of this e-mail, delivery will be made within the next 2 working days. If you are not at home on D-Day, the Express will offer you to reschedule a delivery, hand over your package to a trusted neighbor or a relay point near you.
Q13:Do you ship in the United States? And abroad?
We deliver in the United States and all over the world except St Pierre & Miquelon, Russia, Algeria, Morocco and Tunisia.
Q14:How do I track my package?
From your "My account" area, the status of your order remains as " "...".being processed"until it is delivered. Once your product has successfully passed our control process, it is put back in its original packaging, packaged in our packaging and then shipped by USPS/UPS/FedEx or DHL Express. You will then receive an e-mail with a link to a tracking number (tracking) which allows you to follow its progress. After reception of this e-mail, the delivery is carried out in the 2 following working days. If you are not at home on the day of delivery, the Express can offer to reschedule a delivery, hand your package to a trusted neighbor or a relay point near you.
Time limits may be exceeded depending on market conditions or the carrier. If this is the case, please do not hesitate to send us an e-mail to the following address email@example.com. For a better handling of your request, please have your order number preceded by a hashtag, which you can find in your order confirmation e-mail.
Q15:Why didn't I get my tracking number?
If you have not yet received your tracking number from our logistics carrier, it means that your order has not yet been shipped and is either on its way to our premises or is in the process of being authenticated. As soon as it is handed over to our logistics carrier, you will automatically receive an e-mail containing the tracking number and a link to track your order.
Our order processing times are 1 to 3 working days (excluding weekends and holidays). It is possible that they may be exceeded depending on the economic situation, the availability of the product or the carrier. If this is the case, please do not hesitate to send us an e-mail at firstname.lastname@example.org. For a better handling of your request, please have your order number preceded by a hashtag, which you can find in your order confirmation e-mail.
Exchanges and Returns
Q16:Can I change or cancel my order?
You can request the modification or cancellation of an order by contacting our customer service.
Take your PO number , which you can find in your order confirmation email, then contact us by email at email@example.com.
If you modify an order and its price changes, you will be asked to pay the difference. Conversely, we will reimburse you for any overpayment.
Q17:Can I exchange a product?
You have at your disposal 45 days after receipt of your order to request a return, free of charge for orders shipped. We invite you to make your return request by email to firstname.lastname@example.org by respecting the conditions of returns available right here.
If the price of the product is different from the exchanged product, you will be asked to pay the difference. Conversely, we will refund the overpayment if necessary.
Q18:Can I request a refund?
To obtain a refund of a product, you must first return it to us within a period of 45 days after receipt by complying with the conditions for returns available here.
You can send your return request to email@example.com. We will send you the return procedure as well as a link allowing you to print out your return slip with postage paid to your e-mail address.
Once received, your return will be processed by our team. We will proceed to refund your product provided that it has not been worn, that it is returned with the original packaging and all accessories.
Once the return has been validated, the refund will appear within 24 to 48 hours on the payment method used when ordering.
You can request a refund of a product if it has not yet been shipped (if you have not received an e-mail containing a tracking number). In this case, you must send your cancellation and refund request by e-mail to firstname.lastname@example.org. If your product has already been shipped, you must wait until you receive it and then make your refund request by e-mail and return the product.
Q19:What are the payment options?
We accept payment via PayPal.
How can I contact you?
Q20:Nothing easier: write to us at the following e-mail address email@example.com or ask us all your questions on the chat by clicking on the bottom right of each page of our website.
Our team is available Monday to Friday from 9am to 7pm and Saturday from 9am to 5pm.
Q21:Where are your premises?
We authenticate and ship all your products from our premises in the United States.
Q22:Do you have a shop?
Currently you can only order your products through our website. To stay informed of all our news such as our ephemeral pop-up store appearances, subscribe to our newsletter.